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Question:

Why should I choose to buy from Saree.com?

1 people had same question.

Answers:

  • Saree.com rests on the cornerstones of high quality, authenticity, consistent market research and great customer support. Itensures that customers get the best – in quality, service and merchandise. Backed by the trust and promise inherent to the brand Asopalav – a market leader in Indian ethnic fashion, all processes and systems at Saree.com are meant to ensure that the whole online buying process is seamless and hassle-free for every client. You will get the best and latest in Indian ethnic fashion on Saree.com. Our payment systems are 100% secure, and you can transact and buy with us in complete confidence.
    1 people found this answer helpful.
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Question:

Can I trust Saree.com?

1 people had same question.

Answers:

  • Saree.com is a 100% trustworthy platform. We will never leech your money. Our brand is backed by Asopalav – a reputed and respected name in Indian ethnic fashion. Saree.com’s insistence on great quality and absolute customer delight differentiates it from the sea of e-commerce platforms.
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Question:

What are the payment options available?

3 people had same question.

Answers:

  • You can pay via Debit / Credit Cards and Net banking. You can also pay through Paypal and CCAvenue.
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Question:

What should I do If my transaction fails?

2 people had same question.

Answers:

  • You will get an auto generated email of the failed transaction. You will have to make sure that the information passed onto the payment gateway is accurate, i.e. account details, billing address, password (in case of net banking).If your account has been debited after a payment failure, the money will be rolled back, after confirmation from the bank. It will take about 7-10 business days for the refund to reach your account.You can get in touch with us with your order number, or send an email to cs@saree.com for clarifications. Please recheck, if you have given your card details correctly. If so, please contact your bank and explain that you are trying to purchase from an online store. Your bank might have blocked your card for security issues.
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Question:

How do I get in touch with your team?

Answers:

  • Please email us at cs@saree.com for any concerns. You may also call us at +91 79-666-11-900 from Monday to Saturday. Our representatives are also available on Live Chat at Saree.com during Monday to Friday, from 10.30am to 7.30pm, IST. Leave us your concern, name and number on email, and we can also get in touch with you. You may also get in touch with us via a message on our facebook page - https://www.facebook.com/sareeethnic/
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Question:

Can I order by Phone?

Answers:

  • Yes, you can call us at +91 79-666-11-900. We are available on chat at www.saree.com between Mondays to Friday - from 10.30am to 7.30pm, IST. You can also mail us your details and requirements, mentioning name, phone number and time to be contacted – and our representatives will get in touch with you.
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Question:

Saree.com ships to which countries?

Answers:

  • Saree.com offers worldwide shipping facility. Wherever you may be across the world, you can now get your favorite Indian fashion right at your doorstep. Shipping times and charges may vary, but you can get your chosen ensembles in any country or part of the world, including all states of USA, UK, countries across Europe, Canada, Australia, China, Singapore, all Middle Eastern countries etc. We also ship all across India at no extra shipping cost.
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Question:

What is your Shipping Policy?

Answers:

  • We endeavor to deliver your chosen merchandise at the earliest. We have partnered with trustworthy logistics partners and shipping agents, which ensures absolutely secure delivery. For details, you may visit our Shipping Policy page.
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Question:

What is the shipping time?

Answers:

  • Shipping time refers to the time your merchandise reaches your doorstep (or chosen location) from the day of your order. It is variable, and depends on location, merchandise and customization level. However, we try to ensure that shipping time doesn’t exceed 21 days from the date of your order. For more details, you may visit our Shipping Policy page.
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Question:

Why do I see 8-10 days dispatch time on the product page, then?

Answers:

  • What you see on product page is the Dispatch Time. It refers to the time we take to procure, finish and customize your chosen merchandise. Once we dispatch your product, it is handed over to our shipping partners (courier agents). The delivery time from courier varies basis your location. For more details, you may visit our Shipping Policy page.
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Question:

How much are the shipping charges?

Answers:

  • There are no shipping charges for normal delivery to almost all locations within India. Nominal shipping charges (as per the courier and freight charges) are applicable to merchandise shipped outside India. The shipping charges vary as per shipment, product weight and delivery location (destination).
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Question:

How would I know the shipping cost on my selected product/s?

Answers:

  • You will get to know of the applicable shipping charges from the “product page” of your chosen merchandise itself. When you open the page to view a product on our website, you will see the tab “Know Shipping Charge” on the right. The drop-down menu will reveal the countries’ options. Once you select your country, you will be able see the applicable shipping charges for that product.
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Question:

When do I pay for shipping?

1 people had same question.

Answers:

  • The shipping cost will be added to the total payment details, once you fill in your address at the product page. You can, thus, pay for shipping, along with the cost of your selected merchandise.
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Question:

Can my product be shipped to a country other than the billing address?

Answers:

  • Yes, it can be done. Please mention different Shipping and Billing addresses, while buying.
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Question:

What is the difference between billing and shipping address?

Answers:

  • The billing address is one where you will get your bill statement, and the shipping address is the one where you want the product to be delivered.
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Question:

Do you offer express/ expedited shipping facility?

Answers:

  • Expedited shipping facility is available only on selected products. In case, you require the facility, please get in touch with our customer care representatives at the earliest – with complete requirements – dates, address, product details. They will guide you ably from thereon.
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Question:

Are there extra charges for express/ expedited shipping?

Answers:

  • Yes, it is charged separately, even within India. The charges vary as per location and package weight. Please write in to our team at cs@saree.com, in case you require such facility.
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Question:

Is customs duty and taxes covered under order amount?

Answers:

  • No, customs duty and any extra taxes, if levied at international destinations, are not covered under the order value. In most cases, this does not happen. However, in event of any such thing, customer has to bear the customs duty.
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Question:

Do available discounts apply to the Shipping amount?

Answers:

  • No, Discount does not apply to Shipping amount. It only applies to your Product(s) value.
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Question:

What if I have booked an order, but I like something else, and want to change my order?

Answers:

  • You can change your order, within 24-30 hours of booking it, before it goes ahead for procurement. You can select a different product, and we will adjust the financials accordingly. Orders sent ahead for ‘procurement’ cannot be changed or cancelled.
    1 people found this answer helpful.
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