Free Shipping Worldwide on US $99
  • Banner

General

Saree.com rests on the cornerstones of high quality, authenticity, consistent market research and great customer support. It ensures that customers get the best – in quality, service and merchandise. Backed by the trust and promise inherent to the brand Asopalav – a market leader in Indian ethnic fashion, all processes and systems at Saree.com are meant to ensure that the whole online buying process is seamless and hassle-free for every client. You will get the best and latest in Indian ethnic fashion on Saree.com. Our payment systems are 100% secure, and you can transact and buy with us in complete confidence.

Saree.com is a 100% trustworthy platform. We will never leech your money. Our brand is backed by Asopalav – a reputed and respected name in Indian ethnic fashion. Saree.com’s insistence on great quality and absolute customer delight differentiates it from the sea of e-commerce platforms.

You can pay via Google Pay, Phone Pe, PayTm, Debit / Credit Cards and Net banking. You can also pay through Paypal and CCAvenue.

You will get an auto generated email of the failed transaction. You will have to make sure that the information passed onto the payment gateway is accurate, i.e. account details, billing address, password (in case of net banking). If your account has been debited after a payment failure, the money will be rolled back, after confirmation from the bank. It will take about 7-10 business days for the refund to reach your account. You can get in touch with us with your order number, or send an email to cs@saree.com for clarifications. Please recheck, if you have given your card details correctly. If so, please contact your bank and explain that you are trying to purchase from an online store. Your bank might have blocked your card for security issues.

Please email us at cs@saree.com for any concerns. You may also call us at +91 8866799113 between 11:00 AM to 7 PM IST from Monday to Friday. International users can do WhatsApp call on +91 9974798971 between 7:30 PM to 7:30 AM, PST. Our representatives are also available on Live Chat at Saree.com during Monday to Friday, from 10.30 am to 7.30 pm, IST. Leave us your concern, name and number on email, and we can also get in touch with you. You may also get in touch with us via a message on our facebook page - https://www.facebook.com/sareeethnic/

Yes, you can call us at +91 8866799113. We are available on chat at www.saree.com between Mondays to Friday - from 11.00 am to 7.00 pm, IST. You can also mail us your details and requirements, mentioning name, phone number and time to be contacted – and our representatives will get in touch with you.

Saree.com offers worldwide shipping facility. Wherever you may be across the world, you can now get your favorite Indian fashion right at your doorstep. Shipping times and charges may vary, but you can get your chosen ensembles in any country or part of the world, including all states of USA, UK, countries across Europe, Canada, Australia, China, Singapore, all Middle Eastern countries etc.

We endeavor to deliver your chosen merchandise at the earliest. We have partnered with trustworthy logistics partners and shipping agents, which ensures absolutely secure delivery. For details, you may visit our Shipping Policy page.

Shipping time refers to the time your merchandise reaches your doorstep (or chosen location) from the day of your order. It is variable, and depends on location, merchandise and customization level. However, we try to ensure that shipping time doesn’t exceed 21 days from the date of your order. For more details, you may visit our Shipping Policy page.

What you see on product page is the Dispatch Time. It refers to the time we take to procure, finish and customize your chosen merchandise. Once we dispatch your product, it is handed over to our shipping partners (courier agents). The delivery time from courier varies basis your location. For more details, you may visit our Shipping Policy page.

Nominal shipping charges (as per the courier and freight charges) are applicable to merchandise shipped all over the world. The shipping charges vary as per shipment, product price, quantity, weight, and delivery location (destination).

You will get to know of the applicable shipping charges from the “product page” of your chosen merchandise itself. When you open the page to view a product on our website, you will see the tab “Know Shipping Charge” on the right. The drop-down menu will reveal the countries’ options. Once you select your country, you will be able see the applicable shipping charges for that product.

The shipping cost will be added to the total payment details, once you fill in your address at the product page. You can, thus, pay for shipping, along with the cost of your selected merchandise.

Yes, it can be done. Please mention different Shipping and Billing addresses, while buying.

The billing address is one where you will get your bill statement, and the shipping address is the one where you want the product to be delivered.

Expedited shipping facility is available only on selected products. In case, you require the facility, please get in touch with our customer care representatives at the earliest – with complete requirements – dates, address, and product details. They will guide you ably from thereon.

Yes, it is charged separately, even within India. The charges vary as per location and package weight. Please write in to our team at cs@saree.com, in case you require such facility.

No, customs duty and any extra taxes, if levied at international destinations, are not covered under the order value. In most cases, this does not happen. However, in event of any such thing, customer has to bear the customs duty.

No, Discount does not apply to Shipping amount. It only applies to your Product(s) value.

You can change your order, within 24-30 hours of booking it, before it goes ahead for procurement. You can select a different product, and we will adjust the financials accordingly. Orders sent ahead for ‘procurement’ cannot be changed or cancelled.

To cancel a confirmed order, email us ideally within 2 hours of order confirmation. We accept order cancellation/ change requests, in some cases, till the order has not gone in ‘Procurement’. So, please check with our team at the earliest. For more, visit our Cancellation and Return policy on http://www.saree.com/cancellation-return/.

Please refer to our Cancellation and Return policy on http://www.saree.com/cancellation-return/ for details.

Sorry, the customized products cannot be returned or exchanged.

After receiving the product, you need to let us know that you wish to return it within 48 hours of the receipt of the package. Please email us or get in touch with us as soon as possible. We will carry out usual checks, and will process the returns. Please check our cancellation & return policy terms for further information.

Yes, once your refund request is accepted and processed, we will initiate your complete refund (including shipping charges).

After your Return is processed, your money will reflect be refunded to your account within 7 days (of refund acceptance).

Yes, Saree.com offers customized or standard tailoring facility, depending upon the merchandise - for all products available on its website.

Customization and Tailoring facility for blouses, petticoats, salwar suits and lehengas is offered at a nominal pricing. Saree fall attachment and hem beading are done free of cost. Finishing and ironing of all garments is also done free of cost.

You will need to make the customization and tailoring decision for a chosen product, along with your buying decision. Customization option is present on the product page itself. You can strike in the box to see various options for myriad merchandise. Once you do that, please email all your details, measurements and any changes/ tweaks, if needed, to cs@saree.com.

Sarees are sent to you finished and ironed. Fall attachment and hems’ beading is also done. In case, you don’t want these done, please specify at the time of purchase (write in to cs@saree.com with order details). We offer Blouse and Petticoat customized stitching facility – at nominal cost - with sarees. If you wish to avail the same, you must select relevant option/s, while making your purchase.

Measurements’ selection needs to be done on the same page, where you buy. Please take and record your measurements in advance, and ensure they are accurate. Once you choose customization option, you will be able to see Measurements’ drop-down menus. You will be able to choose your size for relevant body parts from the menu. For more details, we suggest you read our detailed pages on Measurement . For any changes/ special requests, write to cs@saree.com.

It can be added, but it is not mandatory. If you need it, you will have to let us know, while booking your customization, through email.

It’s not possible for us to change the design, embellishments and product features. Still, you can get in touch with our executives, for any special request. We will try our best to accommodate, if it’s possible.

Please refer to this page to take and record your Salwar Suit measurements - https://www.saree.com/measurement

Standard sizing is a measure, which ensures that we are able to offer Salwar Suits and other merchandise to you in a wide variety of sizes. They are set standard sizes, and often refer to ‘bust size’. You may select such a size, basis the usual dress size you wear. Custom sizing may or may not be available on all products. This is done, taking into account your actual body measurements.

We can go a little up or down than the standard sizing or offered measurement scales – in case of some merchandise. Though, it is not always possible, we try our best to accommodate special requests. In such a scenario, you must write to us at cs@saree.com. On special requests, we procure extra blouse/ outfit material and get that stitched to honor special requirements. Cost, in such cases, is borne by the customer. Please get in touch with our executives for more details.

We urge you to be very careful, while recording and relaying your measurements. Our executives will re-check the measurements shared by you on email, before confirming them. So, it is extremely unlikely that fitting issues will arise, unless you have shared wrong measurements. In case, there is a stitching issue like missing lining material, buttons or zippers, we will send you the material at our cost. In other cases, nothing much can be done. Measurements’ is customer’s responsibility. We urge you to be very careful in that regard.

The images are the near-exact representations of products. Hence, they are same. However, there may be (rarely) slight variations in the actual color of the merchandise. This happens because the model photos are shot in professional photo shoot set-up, where the lighting may play up or down a certain color.

No, as a policy, we avoid selling such merchandise, as it does not qualify our quality criteria. When bespoke, designer garments are reproduced and sold at extremely low prices, the imitated product cannot match the original in terms of finishing, trimmings, fabrics and customization standards. We also believe that reproducing high-end, designer creations is an infringement of creative property rights.

Yes, you can tell us what you like, or share the representative picture with us, and we will try to source or create a similar (not exactly same) product. There may be color, fabric or pricing variations, but we can always run them through for you to choose. In case, you or want a bespoke outfit (not listed on the website), we can ask our stylists to put together a collection for you – basis your budget, preferences etc. We will share the pictures of the same with you.

No, the accessories shown in any representative are not a part of the product/ order. They are entirely for the Photo-shoot.

Saree.com is the online entity of Asopalav. Asopalav is the retail giant that sells from its stores in Indian cities of Ahemdabad and Surat. There are no other branches of Asopalav retail.