Pre-sale queries
Check the individual product’s fabric description, construction and size chart where applicable. Pre-draped sarees and stitched outfits can be size-specific; a conventional unstitched saree follows different fit considerations. If a measurement is missing or you need help choosing, contact our team before ordering. Explore our pre-draped sarees for ready-to-wear styles, or Gharchola sarees for traditional wedding looks.
Lighting and screen settings can affect how a colour appears. If a precise shade match matters for your occasion, contact our team before ordering to discuss the chosen product.
Contact our team about stitching, finishing or alteration options for your chosen item. Confirm availability, charges, measurements and dispatch timing before placing the order. Options and timelines vary by product and request.
Read the individual listing for its fabric, weave, embroidery and other construction details. For a particular weaving technique or place of origin, ask our team for product-specific information before ordering.
Check shipping availability and charges for your delivery address at checkout. The dispatch time on a product page refers to when it is expected to leave us; courier transit comes afterward. For a fixed event date or a destination query, contact our team before ordering. Read our Shipping Policy for more information.
Post-sale queries
Use the tracking link shared with your dispatch confirmation when available. If you need an order update or cannot find the tracking details, contact cs@saree.com with your order number. Check the product’s dispatch estimate separately from delivery transit time.
Returns are accepted for damaged, defective or significantly misdescribed items, subject to our policy’s conditions and exclusions. Email cs@saree.com within 2 days of delivery with your order number, reason and clear photographs. Exchange eligibility, charges and availability are covered separately in our Refund Policy. Read the full policy before ordering, especially for international or customized purchases.
For an approved return, our policy states 7–10 business days after receipt for prepaid orders and within 35 days of receiving the product back in-store for Cash on Delivery orders. Refund conditions and non-refundable charges apply. Read our Refund Policy for the full details.
Email cs@saree.com within 2 days of delivery with your order number, a description of the issue and clear photographs. If the parcel is damaged or tampered with, photograph the packaging before opening. Our team will review the issue under the applicable policy and explain the next steps.
Follow the care label and product-specific instructions. Fabric, lining, embroidery and trims can require different care, so avoid assuming that every cotton or georgette garment can be hand-washed. Ask our team if care or storage instructions are unclear before cleaning the outfit.